We are committed to protecting you, your school and/or your family's personal information when you are using our services.
We want our services to be safe and enjoyable environments for our website and program users.
In order to provide you with our full range of services, we are sometimes required to collect information about you.
what information we may collect about you;
how we will use information we collect about you;
when we may use your details to contact you;
whether we will disclose your details to anyone else;
your choices regarding the personal information you have provided to us;
We will use your personal information for a number of purposes including the following:
for "service administration purposes", which means that we may contact you for reasons related to the service you have signed up for (e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
to contact you about a submission you have made to the website or forum, including any content you provide.
to personalise the way the website content is presented to you.
IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
to analyse and improve the services offered our website or within our programs. e.g. to provide you with the most user-friendly navigation experience.
We may contact you:
in relation to the functioning of any service you have signed up for in order to ensure that we can deliver the services to you;
where you have opted to receive further correspondence;
in relation to any contribution you have made to our website or forum; and
to invite you to participate in surveys about our services (participation is always voluntary)
Local pages will give you more information about how we will contact you in relation to specific services.
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in paragraph 6 below. Generally, we will only use your information within our Company. However, sometimes we use third parties to process your information. We will require these third parties to comply strictly with our instructions and the we will require that they do not use your personal information for their own business purposes.
If you post or send offensive, inappropriate or objectionable content anywhere on our website or forum, or otherwise engage in any disruptive behaviour on our website or forum, we may use your personal information to stop such behaviour. Where we reasonably believe that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, school e-mail/Internet provider or law enforcement agencies about the content and your behaviour.
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to our website. Users without this consent are not allowed to provide us with personal information.
We will hold your personal information on our systems for as long as is necessary for the relevant service. In the case that you wish to cancel your registration as a forum member or program user, once an account is deleted a red flag goes on the database and, while people cannot use the personal information, it stays on the system for a period of time for administration purposes before being deleted automatically. Where you contribute to our forum we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted. For example, we will only keep copies of entries to a competition for the duration of the competition. However other sections of our website (e.g. the forum) are likely to have a longer, or even permanent, duration.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visits lots of customers went to our forum, we might find this out from their cookies and provide more internal resources to the forum. We may also use a number of independent measurement and research companies. They gather information regarding the visitors to our website on our behalf using cookies, log file data and code which is embedded on our website. We use this type of information to help improve the services and programs we provide to our users.